Clients

Annually, we serve approximately 400 adults and children with special needs. That is, people who face developmental, cognitive, behavioral and mental health challenges.

These challenges include, for example, autism, compulsive disorders, anti-social behaviour, anger management, stress management, and physical disabilities. We also provide services to those with a dual diagnosis, such as developmental and mental health challenges, and those with multiple disabilities.

Our clients are referred to us by central referral agencies, based on a needs-based priority list.

Why Should You Choose the Meta Centre?

The Meta Centre is an established community-based developmental services agency. For more than 25 years we have designed our services from the ground up in consideration of the needs and preferences of our clientele. We ensure that participants receive individualized planning with a focus on their particular aspirations. We strive to make their time with us meaningful and productive.

Our approach to developmental services is time tested. Our practices are flexible and have a common objective: helping individuals achieve milestones to be contributing members of society as they participate in and enjoy life. We embrace diversity and advocate the equitable, respectful treatment of all individuals in our community.

Our staff is well educated. These qualifications inform the belief that our clientele deserve to have qualified individuals working with them. Our work force consists of people from diversified disciplines such as personal support, developmental services, human services, social work, behavioral therapy, healthcare, holistic therapy, human resources and financial management to list a few.

The Meta Centre commits to being a leader for social inclusion of people with special needs. We embrace the transformation principle of citizenship, transparency and accountability in addressing the support requirements of people with special needs. Furthermore, we believe that people with special needs are entitled to opportunities for being self-determinant in matters pertaining to their health, finances and rights as citizens.

Meta Centre Clientele Rights

Participants in Meta Centre services have the right to:

• Receive support that is respectful, professional, non-discriminatory, compassionate, dignified and timely
• Be treated in a fair and equitable manner
• Obtain complete and updated information about the care given
• Expect that individual information will be handled in confidence by all agency staff
• Participate to the fullest extent possible in developing a plan of care that addresses support needs
• Receive information about any aspect of agency involvement in a manner that is understandable to them
• Expect that feedback and concerns about any agency involvement will be addressed in a timely and professional manner
• Ask questions if information given is not understood